About the Job:

The Ferrara Team is a dynamic and growing real estate firm dedicated to providing exceptional service to our clients. We specialize in residential and commercial real estate transactions, property management, and client relations. Our team is passionate about delivering top-tier service and maintaining seamless operations in a fast-paced industry

Specific job responsibilities include but are not limited to:

* Answering and facilitating upwards of 50-60 calls a day.

* Providing timely and accurate information to incoming customers regarding order status and questions about products.

* Processing customer orders including new orders and changes or returns to existing ones while following established department policies and procedures.

* Working closely with the billing department to resolve disputed credit items.

* Engaging in phone-based verbal communication, as well as written and electronic contact.

* Meeting and maintaining strict company deadlines.

* Adhering to guidelines.

* Providing timely feedback to the company regarding service failures or customer concerns.

* Collaborating with the sales team to meet and exceed customer service expectations.

* Assisting with the maintaining and monitoring of electronic data for established customers.

* Monitoring production of order schedules and expediting deliveries per customer requests.

* Operating inventory control software, word processing and spreadsheet applications.

* Gathering additional customer information as necessary to resolve customer disputes.

* Maintaining detailed files for documentation.

* Drafting letters and quotes for customers.

Qualifications:

* Must be available to work 8am to 4pm EDT.

* DME experience highly preferred but not required.

* Must have knowledge of Microsoft Office Suite and be proficient at navigating web-based applications.

* Minimum high school diploma or equivalent.

* Must have high attention to detail.

* Must be dependable and adaptable.

The Ferrara Team provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Benefits:

* 401(k)

* 401(k) matching

* Dental insurance

* Health insurance

* Paid time off

* Vision insurance

* Work from home